Get in Touch With Us

Need to contact the team behind Online Casinos for Real Money? This page explains what we can help with, what to include in your message, and where to go for problems we cannot solve. We are an independent research site, not a casino, so account issues need to go to the operator or a regulator.

What we can help with

We publish research-based reviews and guides about US online casinos. Reach out to us about any of the following:

• Corrections: a bonus term, payment method, withdrawal detail or state-availability note that looks outdated or wrong. Our facts were last checked on Sep 30, 2026, and offers change often.
• Questions about our reviews: how we read a bonus, why an operator sits where it does in a list, or what a term such as wagering requirement means.
• Topic suggestions: a feature, game type, payment option or legal question you would like explained.
• Editorial or business enquiries: please introduce yourself and explain what you have in mind. Commercial relationships do not buy ranking position.
• Responsible gambling concerns: tell us if something on the site reads badly in this regard.

What we cannot do

We do not hold player accounts, process deposits or withdrawals, or make decisions on casino disputes. We also cannot confirm that a withdrawal will be approved or promise any outcome. If you have a problem with a casino listed on this site, including Raging Bull, Magician Bet, Slots of Vegas, Uptown Aces, BetUS or any other, use the steps below.

1. Contact the casino's own customer support first and keep screenshots, transaction references and dates.
2. Read the operator's complaints procedure and the bonus terms that applied when you claimed the offer.
3. If it is not resolved, escalate to the gaming regulator in the state where you play, if the operator is state-licensed. Availability and oversight differ by state.
4. For payment problems, your bank or card issuer may also be able to advise.

How to write a message we can act on

A specific message gets a faster, more useful answer. Please include:

• The page or review you are referring to.
• The casino name and the offer or term in question.
• The state you are in, since legal availability varies.
• What you expected to see and what you found, with a screenshot or the date if you have one.

Please do not send passwords, full card numbers, or identity documents. We never need them.

What happens next

A person reads each message. Factual corrections are checked against the casino's current published terms or official sources before we change a page. We may not be able to reply to every general enquiry, and we do not give personal legal or financial advice. We have not set a fixed reply time, so please be patient.

If gambling is causing you concern

If gambling is affecting your finances, relationships or wellbeing, help is available. In the US, the National Problem Gambling Helpline offers confidential support by call, text or chat at 1-800-GAMBLER. Licensed casinos also provide deposit limits, loss limits and self-exclusion tools, and blocking software can restrict access to gambling sites on your devices. Gambling should never be treated as income or a way to solve money problems. You must be 21 or older in most states to play.

Keep reading while you wait

Many questions about bonuses, withdrawals and licensing are covered in our guides. If you are comparing operators and want to understand availability rules, you can also see our page on non GamStop casinos, which explains how that topic differs from the US market we focus on.